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Bend Family Dentistry - Third Street5via Google

I’m relieved and happy to announce that Bend Family Dentistry (3rd Street) is my new dental provider. My first appointment was quite remarkable. The office is spacious, with an attractive waiting area, and I was warmly greeted by the receptionist, who called me by name as I arrived 10 minutes early. Within five minutes, I was escorted to the X-ray room, which features a spectacular mountain view. Ellie was efficient, friendly, and professional while taking my X-rays, and we enjoyed a pleasant conversation before I was handed off to my dental hygienist, Morgan. Morgan confidently performed a thorough cleaning, briefly pausing so I could meet my dentist, Dr. Haley (Van Volkenburg). Dr. Haley completed the exam and clearly explained her recommendations: a crown for a broken molar and replacement of a decades-old filling. Morgan then finished the cleaning and invited me to inspect her work in the mirror—clearly proud of the results, which I appreciated. Morgan escorted me to checkout, where I met Christina from billing and scheduling. Christina provided a clear, printed estimate outlining both the charges and insurance coverage for the recommended work. I didn’t hesitate and asked to proceed with scheduling. She was able to schedule me with Dr. Haley the following week—impressive. This office functions efficiently, with a staff that works seamlessly as a team. Each person clearly knows their role and performs it with professionalism.

10th Street Dental1via Google

They did this fun thing where they said over and over again that my insurance covered everything, did not charge me after 3 appointments and then hit me with a bill for over a thousand later. Inexcusable, I'm double insured to not deal with this and we somehow managed to end up here. Edit: so after seven months of submitting and resubmitting back and forth to insurance and pulling my hair out over a thousand dollar bill (again, double covered) even though 10th Street dental said they accepted my insurance (found out after some digging that they have not since 2019), when I asked the desk if it was covered by MY insurance and asked again and again after each of my 4 appointment to make sure and I'm left with just shy of nothing covered. I have been told on both ends that it was handled over and over and then receive another bill and it starts all over. Everyone makes mistakes but four over the course of a month is something else; best case scenario is they had no clue what was going on and failed to correct this issue 4 to 5 times for over a month. I bent over backwards to make these appointments happen during my busy season and trusting this office cost me dearly. See below for the lack of an apology and a snarky comment about how it's not their fault for saying they accepted my insurance when they do not.

10th Street Dental1via Google

Been a client for over 6 years and now they move to the new clinic change names and everything its been ugly and so hard to get my treatment done waiting for over an hour everytime i go hard to talk to the doc. Sense she is always busy the nurse change everytime so they dont even know what are they for . So disappointed on this new location have too many clients so they dont have. A good service anymore