Reviews from
Google4.9 (727)
Wheelchair accessible
2215 NW Shevlin Park Rd Ste 110, Bend, OR 97703, USA
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Red flags reported
Quality of work: A reviewer reports that a veneer procedure resulted in temporary veneers falling out multiple times.
“I strongly advise anyone considering cosmetic dental work to seek a second opinion before moving forward with treatment here. I came in for what should have been a straightforward ” via Google
What reviewers report, quoted from the source. Judge the pattern, not one story.
Google4.9 (727)
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What people praise
GoogleMilena M.★ 5Aug 6, 2026A fantastic team at Drew Family Dentistry in Bend. Everyone is so kind, supportive, and incredibly gentle. I had an excellent cleaning, they take the time to explain everything clearly, and provide thoughtful, informative consultations. I had a very comfortable experience.
GoogleMatt Rice★ 5Jul 22, 2026Best dental experience I have ever had! I have put off going to a dentist for too long and today I had such severe tooth pain that I absolutely had to go. I am so glad I chose Drew Family Dentistry! After a quick call and a few text messages they told me they could see me right away. The staff was all incredibly helpful and friendly. The doctor was very professional, explained everything that was happening before/while it was happening, and went well out of his way staying late just to deal with my very painful tooth same day. Highly recommend!
GoogleTammy Juels★ 5Jul 21, 2026Outstanding customer service, very thorough process! Highly recommend Drew Family Dentistry! Everyone was very professional and made the experience very comfortable. The best dental office I've been too from the front desk, the cleaning and the dental exam. Tanya was so helpful with the scheduling and billing and she's very sweet! Morgan gave me an excellent cleaning and is super friendly and fun to talk to, and Dr Saunders was also very thorough, easy to talk to, and did a fantastic job! I also wanted to add that Lewis was outstanding, he numbed me up and I didn't feel anything! Thank you!!
What people criticize
GoogleDana F★ 1Nov 25, 2025I strongly advise anyone considering cosmetic dental work to seek a second opinion before moving forward with treatment here. I came in for what should have been a straightforward veneer procedure, and it turned into a costly and emotionally draining experience. Temporary veneers fell out multiple times—up to ten—which should never happen with proper fit and care. Despite voicing my concerns early and repeatedly, I felt dismissed and pressured to continue treatment I was clearly uncomfortable with. I ultimately sought care from a highly experienced cosmetic specialist, who confirmed the work was not up to professional standards. To make matters worse, my insurance was billed for crowns—when this was clearly an elective cosmetic procedure. This misrepresentation is unethical and, in my opinion, fraudulent. It speaks volumes about the lack of transparency and integrity I experienced throughout this process. Many general dentists now offer veneers because they see it as an easy source of profit, yet most lack the advanced training or specialized experience required for true cosmetic dentistry. What’s most concerning is that there’s little to no real oversight—any general dentist can advertise as a cosmetic provider without proper credentials. Veneers are not a basic procedure, and patients deserve transparency. General dentists should stick to their scope and stop misleading patients with claims they can deliver expert cosmetic results. The amount of tooth structure removed was far beyond what is typically required for a veneer. Veneers generally require only minimal enamel reduction, while the preparation I received removed a significant portion of the tooth, exposing surfaces that should have remained intact. Up • Over-preparing teeth can happen when a clinician lacks proper training or experience with true veneer techniques. A properly performed veneer preparation preserves as much natural tooth as possible — usually just a thin layer of enamel. • What was done in my case resembles a crown preparation rather than a veneer preparation. This level of reduction is unnecessary for veneers and is not consistent with accepted veneer protocol. • Because excessive tooth removal can lead to long-term complications — including pain, sensitivity, and structural weakness — it is considered outside the standard of care for veneer procedures. When I requested a refund to correct the damage, I was denied and told I would have to return to the office—despite clearly stating I no longer felt safe or comfortable doing so. I’ve since filed a formal complaint with the Oregon Board of Dentistry and encourage others to do their due diligence before trusting this provider. Choose your dentist wisely—especially when it comes to irreversible cosmetic work. First picture is my teeth before any drilling. Second picture is how much he drilled off. Third picture is the final veneer - terrible and crooked. ⸻ Updated July 24 I’ve since sought treatment from a highly skilled cosmetic dentist who removed all of the veneers done by Dr. Drew and placed new temporaries. The difference has been night and day. I’ve had zero issues—no pain, no veneers falling out—and my final set is scheduled in three weeks. In contrast, during my treatment with Dr. Drew, ten veneers fell off over the course of just one month. It was an incredibly stressful and painful experience. I requested a refund to help cover the cost of correcting the damage, but he refused. I’ve now retained legal counsel and am pursuing the matter further. Please be cautious. In my personal opinion, this provider was unprofessional and dishonest. If you’re considering treatment and want to speak directly, feel free to reach out to me on social media—I’m happy to share more about what happened.
All reviews
GoogleMilena M.★ 5Aug 6, 2026A fantastic team at Drew Family Dentistry in Bend. Everyone is so kind, supportive, and incredibly gentle. I had an excellent cleaning, they take the time to explain everything clearly, and provide thoughtful, informative consultations. I had a very comfortable experience.
GoogleMatt Rice★ 5Jul 22, 2026Best dental experience I have ever had! I have put off going to a dentist for too long and today I had such severe tooth pain that I absolutely had to go. I am so glad I chose Drew Family Dentistry! After a quick call and a few text messages they told me they could see me right away. The staff was all incredibly helpful and friendly. The doctor was very professional, explained everything that was happening before/while it was happening, and went well out of his way staying late just to deal with my very painful tooth same day. Highly recommend!
Outstanding customer service, very thorough process! Highly recommend Drew Family Dentistry! Everyone was very professional and made the experience very comfortable. The best dental office I've been too from the front desk, the cleaning and the dental exam. Tanya was so helpful with the scheduling and billing and she's very sweet! Morgan gave me an excellent cleaning and is super friendly and fun to talk to, and Dr Saunders was also very thorough, easy to talk to, and did a fantastic job! I also wanted to add that Lewis was outstanding, he numbed me up and I didn't feel anything! Thank you!!
GoogleAdam Rutherford★ 5Jun 22, 2026Drew Family Dentistry in Bend has earned my highest recommendation. Rochelle, my hygienist, did an excellent, thorough cleaning while keeping me comfortable the entire time. Dr. Harris’s assistant did a fantastic job with all my x‑rays and preparatory work, and kept everything moving smoothly. Dr. Harris herself impressed me with both her skill and the clear, comprehensive plan she laid out for my long‑term dental health. As a retired patient without dental insurance, I especially appreciate their tiered VIP membership options, which make it easy and affordable to maintain excellent dental care going forward.
GoogleDana F★ 1Nov 25, 2025I strongly advise anyone considering cosmetic dental work to seek a second opinion before moving forward with treatment here. I came in for what should have been a straightforward veneer procedure, and it turned into a costly and emotionally draining experience. Temporary veneers fell out multiple times—up to ten—which should never happen with proper fit and care. Despite voicing my concerns early and repeatedly, I felt dismissed and pressured to continue treatment I was clearly uncomfortable with. I ultimately sought care from a highly experienced cosmetic specialist, who confirmed the work was not up to professional standards. To make matters worse, my insurance was billed for crowns—when this was clearly an elective cosmetic procedure. This misrepresentation is unethical and, in my opinion, fraudulent. It speaks volumes about the lack of transparency and integrity I experienced throughout this process. Many general dentists now offer veneers because they see it as an easy source of profit, yet most lack the advanced training or specialized experience required for true cosmetic dentistry. What’s most concerning is that there’s little to no real oversight—any general dentist can advertise as a cosmetic provider without proper credentials. Veneers are not a basic procedure, and patients deserve transparency. General dentists should stick to their scope and stop misleading patients with claims they can deliver expert cosmetic results. The amount of tooth structure removed was far beyond what is typically required for a veneer. Veneers generally require only minimal enamel reduction, while the preparation I received removed a significant portion of the tooth, exposing surfaces that should have remained intact. Up • Over-preparing teeth can happen when a clinician lacks proper training or experience with true veneer techniques. A properly performed veneer preparation preserves as much natural tooth as possible — usually just a thin layer of enamel. • What was done in my case resembles a crown preparation rather than a veneer preparation. This level of reduction is unnecessary for veneers and is not consistent with accepted veneer protocol. • Because excessive tooth removal can lead to long-term complications — including pain, sensitivity, and structural weakness — it is considered outside the standard of care for veneer procedures. When I requested a refund to correct the damage, I was denied and told I would have to return to the office—despite clearly stating I no longer felt safe or comfortable doing so. I’ve since filed a formal complaint with the Oregon Board of Dentistry and encourage others to do their due diligence before trusting this provider. Choose your dentist wisely—especially when it comes to irreversible cosmetic work. First picture is my teeth before any drilling. Second picture is how much he drilled off. Third picture is the final veneer - terrible and crooked. ⸻ Updated July 24 I’ve since sought treatment from a highly skilled cosmetic dentist who removed all of the veneers done by Dr. Drew and placed new temporaries. The difference has been night and day. I’ve had zero issues—no pain, no veneers falling out—and my final set is scheduled in three weeks. In contrast, during my treatment with Dr. Drew, ten veneers fell off over the course of just one month. It was an incredibly stressful and painful experience. I requested a refund to help cover the cost of correcting the damage, but he refused. I’ve now retained legal counsel and am pursuing the matter further. Please be cautious. In my personal opinion, this provider was unprofessional and dishonest. If you’re considering treatment and want to speak directly, feel free to reach out to me on social media—I’m happy to share more about what happened.