Reviews from
Google4.8 (1,645)
2300 Palm Ave, San Mateo, CA 94403, USA
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What people praise
GoogleMani Hashemi★ 5Apr 9, 2024Exceptional service and an exceptional team!!! I lost hot water pressure and right away I knew something was wrong with my water heater. Since it was Sunday I had to email a few places and one of them was Wizard plumbing. Monday morning I got a few responses but Wizard plumbing was the quickest of them all and could dispatch someone urgently. Kevin arrived and identified that the water heater was leaking and needed to be replaced, after answering my many questions and making calls around to find the model I wanted. Shortly after Dino arrived and the pair not only replaced the water heater but also fabricated a custom pan to adhere to the current drain that was in place. They also replaced the leaky hot water valve as well as an automatic shut off valve. Throughout the whole time, they were curious, attentive, and thorough. They got the job done wonderfully and quickly within a few hours; this was exceptionally important as we have little kids. As they say, you get what you pay for and with Wizard plumbing, you get every Penny's worth. Don't just look for the cheapest but look for quality and Dino and Kevin are a great example of why that is the case. Thank you very much. A rockstar team for sure.
GoogleLei Fesaitu★ 5Oct 19, 2022Our water heater leaked overnight, and I knew I had to call Wizard Plumbing. Our past experiences with this company have been superb, so it was a no-brainer. Kyle came out the very next day, inspected the unit and said it needed to be replaced. He then proceeded to work on it immediately. It only took less than 2 hours of his time, and he was done. Kyle was fantastic to work with!! I had a pleasant experience. We were without hot water for less than 24 hours and now were up and running again. Yay!!! I highly recommend Kyle for your water heater needs. Thank you, Wizard Plumbing!!
GoogleVenu★ 5Apr 16, 2022Todd and Kyle came out today and the whole experience was fantastic. The dispatch was super responsive to start. I had a 75 gallon water heater that flooded my utility room. They sent out the two techs within hours of opening of business hours. Our situation was a bit special. Water heater two stories down and in a weird framed in closet the tank did not fit out of. They moved the washer and sink for me and left to do another job while I sawed apart the frame. That was on me for obvious reasons. I had to move electrical wiring too. The 75 gallon did not fit through the frame. Once I was complete I called and they were back in an hour. The entire new 50 gallon water heater was installed by end of business and less than 24 hours after the first discovery. It fit better. Operated better. Both techs were courteous, professional, knew exactly what they were doing as they were specific to water heaters. I will definitely call them again in any emergency. The other company called me to schedule the estimate when wizard was almost done….
What people criticize
GoogleJenny Yang★ 1May 28, 2026They got bought out by EJ Home Services and wow what a difference in experience. This is not the same shop as before, we’ve used wizards religiously for 5 years. We’re having an issue with our water heater and they came to take a look and scope. He came and parked blocking my drive way when there’s plenty of space. Talked to my husband fine but when I came to ask him politely if he could move the van so I could drive to work, he just stared at me until my husband stepped in. Then when he left, he just sat in the van until my husband had to go out to ask him to move. They quoted us 8500 to replace a normal gas tank water heater.
All reviews
GoogleMani Hashemi★ 5Apr 9, 2024Exceptional service and an exceptional team!!! I lost hot water pressure and right away I knew something was wrong with my water heater. Since it was Sunday I had to email a few places and one of them was Wizard plumbing. Monday morning I got a few responses but Wizard plumbing was the quickest of them all and could dispatch someone urgently. Kevin arrived and identified that the water heater was leaking and needed to be replaced, after answering my many questions and making calls around to find the model I wanted. Shortly after Dino arrived and the pair not only replaced the water heater but also fabricated a custom pan to adhere to the current drain that was in place. They also replaced the leaky hot water valve as well as an automatic shut off valve. Throughout the whole time, they were curious, attentive, and thorough. They got the job done wonderfully and quickly within a few hours; this was exceptionally important as we have little kids. As they say, you get what you pay for and with Wizard plumbing, you get every Penny's worth. Don't just look for the cheapest but look for quality and Dino and Kevin are a great example of why that is the case. Thank you very much. A rockstar team for sure.
GoogleLei Fesaitu★ 5Our water heater leaked overnight, and I knew I had to call Wizard Plumbing. Our past experiences with this company have been superb, so it was a no-brainer. Kyle came out the very next day, inspected the unit and said it needed to be replaced. He then proceeded to work on it immediately. It only took less than 2 hours of his time, and he was done. Kyle was fantastic to work with!! I had a pleasant experience. We were without hot water for less than 24 hours and now were up and running again. Yay!!! I highly recommend Kyle for your water heater needs. Thank you, Wizard Plumbing!!
GoogleVenu★ 5Apr 16, 2022Todd and Kyle came out today and the whole experience was fantastic. The dispatch was super responsive to start. I had a 75 gallon water heater that flooded my utility room. They sent out the two techs within hours of opening of business hours. Our situation was a bit special. Water heater two stories down and in a weird framed in closet the tank did not fit out of. They moved the washer and sink for me and left to do another job while I sawed apart the frame. That was on me for obvious reasons. I had to move electrical wiring too. The 75 gallon did not fit through the frame. Once I was complete I called and they were back in an hour. The entire new 50 gallon water heater was installed by end of business and less than 24 hours after the first discovery. It fit better. Operated better. Both techs were courteous, professional, knew exactly what they were doing as they were specific to water heaters. I will definitely call them again in any emergency. The other company called me to schedule the estimate when wizard was almost done….
GoogleTodd S.★ 5Sep 12, 2020I’ve lived in a house that was built in 1947 for 10 years. So I’ve had more than a few plumbers come through for various issues during that time. A termite inspector found a leak, so I panic-called the first result on Yelp (I don’t usually do that). Wizard Plumbing came through, assessed the situation, and gave me a number of options, each with associated costs. Not one to mess around with plumbing, I went with the most extensive & labor intensive option (and I’m glad I did; see pix). Out of all the plumbers I’ve done business with over the years, Wizard Plumbing proved to be — by far — the most honest, fair, competent, experienced and thorough. In fact, if I made a Venn diagram with all of those attributes for each of the plumbers I’ve done business with, Wizard would be the only one that made a perfect circle. They’ve definitely made a customer for life.
GoogleJenny Yang★ 1May 28, 2026They got bought out by EJ Home Services and wow what a difference in experience. This is not the same shop as before, we’ve used wizards religiously for 5 years. We’re having an issue with our water heater and they came to take a look and scope. He came and parked blocking my drive way when there’s plenty of space. Talked to my husband fine but when I came to ask him politely if he could move the van so I could drive to work, he just stared at me until my husband stepped in. Then when he left, he just sat in the van until my husband had to go out to ask him to move. They quoted us 8500 to replace a normal gas tank water heater.
Google4.8 (1,645)
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