Reviews from
Google4.8 (2,479)
45 Willow St, Nashville, TN 37210, USA
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Red flags reported
Quality of work: A reviewer reports receiving a bathtub with new black marks, a loose faucet, and a handle that wasn’t even mounted after service.
“We had a leak in our bath handles. So we called Hoffman bros and they ordered a new kit for us. Took 10 days to arrive. We were told our appointment was at 9am. At 12pm they sh” via Google
Billing and pricing: A reviewer reports feeling that Hoffmann Brothers price gouges its customers under their Signature service plan.
“Hoffman price gouges its customers. We have used Hoffman for several years to service our heating/air conditioning and have subscribed to their Signature service plan. Under this” via Google
What reviewers report, quoted from the source. Judge the pattern, not one story.
What people praise
GoogleNite.N.Day★ 5Aug 7, 2026My experience was great! Justin installed my bathroom fan and light, made no mess, was totally professional and yet still very personable. I am very pleased with the work he did. The fan looks wonderful and it resolved my problem of humidity in the restroom.
GoogleMelissa McCann★ 5Aug 6, 2026Brent at Hoffmann Bros plumbing did an awesome job installing a new gas hot water heater for us. He hauled away the old one and was so careful with not getting the floors wet! He reconnected the hot water flue even better than it was before which made the basement look tidy. Brent also installed a new kitchen faucet for us too. He was so careful not to leak water. The new faucet looks great & he put silicone on the connection to ensure it won’t leak in the future. I highly recommend Brent & Hoffmann Brothers plumbing!
GoogleSean Fitzgerald★ 5Jul 24, 2026Wonderful experience. The plumber notified me when he was on his way. Showed up on time. Was very professional and engaging. Answered questions and did a wonderful job fixing my shower faucet. Highly recommend this company. Always a great experience. They have even worked on my AC uniting the past. Always a good experience.
What people criticize
GoogleNick Britt-Cunningham★ 2Jun 20, 2026We had a leak in our bath handles. So we called Hoffman bros and they ordered a new kit for us. Took 10 days to arrive. We were told our appointment was at 9am. At 12pm they showed up. 6 hours later we had a bathtub with new black marks in it, a loose faucet, and a handle that wasn’t even mounted as designed. But at least we paid over $1,800. I gave it two stars because the technician was friendly. I’d rather pay more and have it done well next time. I don’t even trust this company enough to let them try to correct it. I’ll use someone else.
GoogleChris Stephens★ 2Jun 14, 2026All reviews
GoogleNite.N.Day★ 5Aug 7, 2026My experience was great! Justin installed my bathroom fan and light, made no mess, was totally professional and yet still very personable. I am very pleased with the work he did. The fan looks wonderful and it resolved my problem of humidity in the restroom.
YelpHoffmann Brothers Reviews | Read Customer Service Reviews of hoffmannbros.com ... 3.5 (320 total reviews) ... 3.5 (320 total reviews) ... Hoffmann Brothers has an average rating of 3.5 from 320 reviews. The rating indicates that most customers are generally satisfied. The official website is hoffman
GoogleMelissa McCann★ 5Aug 6, 2026Brent at Hoffmann Bros plumbing did an awesome job installing a new gas hot water heater for us. He hauled away the old one and was so careful with not getting the floors wet! He reconnected the hot water flue even better than it was before which made the basement look tidy. Brent also installed a new kitchen faucet for us too. He was so careful not to leak water. The new faucet looks great & he put silicone on the connection to ensure it won’t leak in the future. I highly recommend Brent & Hoffmann Brothers plumbing!
Hoffman price gouges its customers. We have used Hoffman for several years to service our heating/air conditioning and have subscribed to their Signature service plan. Under this plan we pay $36/month ($432/yr total) and receive 6 air filters per year, 2 service appointments per year (1 for heating and 1 for a/c), and a myriad of other supposed benefits. Our systems have always run well until our most recent air conditioning check up. The technician noted our a/c capacitor had a reduced capability and recommended replacing. As Signature service customers, having already paid $432 for the yearly membership, his estimate to replace the capacitor was $375 (this estimate included our %15 Signature membership discount on service). Having zero a/c experience myself, I quickly researched capacitors and found Home Depot sold our specific model for $49. I declined the replacement due to cost gouging and replaced the capacitor myself. The replacement took a total of 40 minutes (25 minutes for the round trip to Home Depot, 5 minutes to find and watch a YouTube video on capacitor replacement, and 10 minutes for the actual replacement of the capacitor). That is a huge disparity in cost, $49 and 40 minutes of my time to replace the capacitor compared to $375 for Hoffman to do it (keep in mind, we have already paid $432/yr for the Signature service membership). I do not recommend using Hoffman nor its service plans. As the numbers show above, they take advantage of their customers through pricing.
GoogleSean Fitzgerald★ 5Jul 24, 2026Wonderful experience. The plumber notified me when he was on his way. Showed up on time. Was very professional and engaging. Answered questions and did a wonderful job fixing my shower faucet. Highly recommend this company. Always a great experience. They have even worked on my AC uniting the past. Always a good experience.
GoogleNick Britt-Cunningham★ 2Jun 20, 2026We had a leak in our bath handles. So we called Hoffman bros and they ordered a new kit for us. Took 10 days to arrive. We were told our appointment was at 9am. At 12pm they showed up. 6 hours later we had a bathtub with new black marks in it, a loose faucet, and a handle that wasn’t even mounted as designed. But at least we paid over $1,800. I gave it two stars because the technician was friendly. I’d rather pay more and have it done well next time. I don’t even trust this company enough to let them try to correct it. I’ll use someone else.
GoogleChris Stephens★ 2Jun 14, 2026Hoffman price gouges its customers. We have used Hoffman for several years to service our heating/air conditioning and have subscribed to their Signature service plan. Under this plan we pay $36/month ($432/yr total) and receive 6 air filters per year, 2 service appointments per year (1 for heating and 1 for a/c), and a myriad of other supposed benefits. Our systems have always run well until our most recent air conditioning check up. The technician noted our a/c capacitor had a reduced capability and recommended replacing. As Signature service customers, having already paid $432 for the yearly membership, his estimate to replace the capacitor was $375 (this estimate included our %15 Signature membership discount on service). Having zero a/c experience myself, I quickly researched capacitors and found Home Depot sold our specific model for $49. I declined the replacement due to cost gouging and replaced the capacitor myself. The replacement took a total of 40 minutes (25 minutes for the round trip to Home Depot, 5 minutes to find and watch a YouTube video on capacitor replacement, and 10 minutes for the actual replacement of the capacitor). That is a huge disparity in cost, $49 and 40 minutes of my time to replace the capacitor compared to $375 for Hoffman to do it (keep in mind, we have already paid $432/yr for the Signature service membership). I do not recommend using Hoffman nor its service plans. As the numbers show above, they take advantage of their customers through pricing.
Google4.8 (2,479)
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